AT&T will credit customers a full day of service for the carrier’s more than 10-hour outage on Thursday that affected more than 70,000 users, saying it was the “right thing to do.”
“I believe this approach is fully manageable while achieving the 2024 business objectives we have set for ourselves and our stated financial guidance,” CEO John Stankey told employees in a letter.
Service was restored late on Thursday on AT&T’s 5G network which covers around 290 million people across the United States.
An initial review found the outage was caused by the application and execution of an incorrect process used while working to expand the network, the company said, ruling out a cyberattack.