The commercial airline Frontieris doing away with customer service by phone.
Callers now hear an automated message when calling the airline 800-number: “We offer the lowest fares in the industry by operating our airlines as efficiently as possible. We want our customers to operate efficiently as well, which is why we make it easy to find what you need at FlyFrontier.com or on our mobile app. We also have a chat service.”
There is no option to speak to an agent.
Frontier Airlines is currently $200 million in debt because it owes refunds to passengers and, as of last week, pulled the plug on providing customer service by phone.
“We have found that most customers prefer communicating via digital channels,” the discount carrier said. “Customers can visit our website and interact initially with a chatbot that provides answers to common questions. If live agent support is needed, we have live chat available 24 hours a day / 7 days a week. Customers may also chat with us via common social media channels and Whatsapp.”