- Disney is making a number of modifications to its reservation and ticketing system, as well as its annual pass membership perks, at its domestic theme parks.
- At Walt Disney World Resort, annual passholders can enter the parks at 2 p.m., with some restrictions, without a reservation.
In a letter Tuesday, parks and resorts Chairperson Josh D’Amaro told employees about a number of modifications to its reservation and ticketing system as well as its annual pass membership perks.
“As we step into this bright future it is important that we continuously evolve to help deliver the best guest experience possible,” D’Amaro wrote. “Many of you know that I’m in the parks fairly often and I listen to you and to our guests about the things that are working as well as the things that might need some change.”
These updates to park operations come less than two months after CEO Bob Iger returned to the helm of the company, promising a two-year stint that would spark renewed growth. The moves at the parks are said to be unrelated to Iger’s return, however.
Disney made sweeping changes to operations when the pandemic hit in 2020, just after Bob Chapek took over as CEO, and forced the long-term closure of its domestic and international parks. This included the integration of an online reservation system, which required guests to plan visits in advance of arriving at the parks, and a reduction in capacity.